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RETURNS

A consumer may renounce a contract without giving any reason by submitting an appropriate declaration within 14 days from receiving an order.

In order to meet the 14-day time limit mentioned before, it is sufficient to send the statement of withdrawal or a scan of it to: shop@kidsonthemoon.com. Clients may also print the form, fill the required information and include it in a shipment. 

Return packages should be sent to: MOON, ul. Leopolda Lisa Kuli 12 lok. 2, 01-512 Warsaw. The Customer shall bear the cost of returning the items.

 The Seller shall return to the Customer received payments within no more than 14 days from the day of receipt of the renunciation declaration, with the stipulation that the return of the payment may be suspended until the Seller receives the items. 

For more information visit Terms and conditions.

Statement of withdrawal

COMPLAINTS

Complaints covered by the warranty shall be filed within statutory time limits, to: MOON, ul. Leopolda Lisa Kuli 12 lok. 2, 01-512 Warsaw; or to: shop@kidsonthemoon.com.

Return packages should be sent to: MOON, ul. Leopolda Lisa Kuli 12 lok. 2, 01-512 Warszawa.

The cost of delivery is covered by the Seller.

In order to streamline the complaint procedure, the defective item should be delivered with a proof of purchase and a notification of complaint.

For more information visit Terms and conditions.

Complaint of products